In-stock pieces ship within 1–3 business days. Pre-order pieces ship within 3–4 weeks.

Canada: 3–7 business days.
United States: 5–10 business days.
International: 10–21 business days.

Yes. We offer free standard shipping on orders over $100 CAD within Canada and $150 USD to the United States.

International orders may be subject to duties, taxes, or customs fees upon delivery. These fees are the responsibility of the customer.

If your order has not been processed yet, we will do our best to help. Please email us as soon as possible at hello@houseofnaiia.com.

Yes. Select pieces are available for pre-order and ship within 3–4 weeks. Pre-orders allow us to produce more intentionally and reduce excess inventory.

We accept returns and exchanges within 14 days of delivery. Items must be unworn, in original condition, and in their original packaging.

Yes. Earrings, personalized pieces, and sale items are final sale.

Please email hello@houseofnaiia.com with your order number and return or exchange request.

Approved refunds are processed within 3–5 business days after your return has been reviewed.

Our pieces are crafted with high-quality, durable metals designed for everyday wear and elevated moments.

Our pieces are designed to be water-resistant and tarnish-resistant. To preserve the finish, we recommend avoiding prolonged exposure to water, perfume, lotions, and harsh chemicals.

Our pieces are designed with comfort in mind and are suitable for most sensitive skin.

Store your pieces in a dry place when not in use. Gently wipe after wear and avoid direct contact with perfumes, oils, and harsh products.

Yes. Every order arrives in elevated, gift-ready packaging.

For creator partnerships, collaborations, PR, or brand opportunities, please contact us at PR@houseofnaiia.com.